CPNI Information

Effective December 2007, the Federal Communications Commission (FCC) adopted new rules for communication companies to protect their customer’s information. Customer Propriety Network Information (CPNI) is information that communication companies acquire about their subscribers. It includes not only what services are used but also the amount and type of usage. CPNI does not include your name, address, or phone number.

The FCC will be requiring all communication companies to:

  • Ask for a photo ID or the PIN/Password of all customers at a retail location.
  • Ask for a PIN/Password when a customer calls in with questions.
  • Provide password protection for online account access.
  • Notify customers when a password, online account information or address of record is created or changed.
  • Notify customers if there is an accidental disclosure of their CPNI.

What Does This Mean To Me?

When a customer walks into either the Dodgeville or the Mount Horeb office he/she will be asked for their photo ID or Personal Identification Number (PIN)/Password.  The valid photo ID must match the name on the account. When a customer calls MHTC we will ask you for your name and your PIN/Password.

Who Can Access or Make Changes to the Account?

The person’s name that appears on the bill is the ONLY person authorized to access this account either in person or by phone. If you want to allow someone else to have access to this account you may do so by notifying MHTC in writing that you wish to add or remove a specific person from your account, for example your spouse. Please include your name, account number and the name of the person that you are adding or removing. These changes will not be made if the request is not signed. (You can also add someone to your account when you initially setup your password during the CPNI registration.) MHTC is prohibited from providing any information to anyone whose name is not listed on the account.

MHTC is committed to respecting and protecting the privacy of our customers. MHTC does not sell or provide customer information to third parties for sales or marketing purposes. For more detailed information please refer to our privacy policy.  MHTC is serious about keeping your information safe from pretexting (someone calling in pretending to be you). In accordance with the new FCC rules MHTC will secure the privacy of your information.