Lifeline Service

Lifeline is a federally funded program that provides a discount to eligible low-income households to help them establish and maintain telephone or broadband service. Many Wisconsin residents may not be aware of their eligibility for these programs.

Lifeline assistance makes telephone or broadband service more affordable by reducing the basic monthly charge for one telephone line or broadband connection. Eligible households will receive a monthly discount. You must establish telephone or broadband service prior to applying for the Lifeline discount, and the name on the bill must match the name of the eligible household member. You may purchase optional services such as Caller ID but no additional credit will be applied.


Who is eligible to participate in Lifeline?

Eligible customers include households that receive benefits from:

  • Income at or below 135% of Federal Poverty Level
  • Federal Public Housing Assistance
  • Supplemental Nutrition Assistance Program
  • Medicaid
  • Supplemental Security Income
  • Veterans Pension and Survivors Benefit Program
  • Tribally-Administered Temporary Assistance for Needy Families
  • Temporary Assistance for Needy Families
  • Wisconsin Works
  • Badger Care
  • Bureau of Indian Affairs General Assistance Program
  • Tribal Head Start
  • Food Distribution on Indian Reservations

How do I apply?

Contact your local telephone/broadband service provider and ask to apply for Lifeline. Your Lifeline benefits will take effect when proof of eligibility is received. If your Lifeline application was denied and you are currently receiving benefits from one of the programs listed above, contact your case worker or county benefits specialist. If you have further questions or have a complaint call the Public Service Commission.

Other Benefits and Facts.

  • 900 number blocking and other forms of toll blocking are available at no charge.
  • Being a Lifeline customer does not protect you from disconnection if you do not pay your local telephone/broadband bill.