Have you been able to record in the past or is this a new service with MHTC?
If you have been able to record in the past, verify that the memory on your set-top box isn’t full by checking your recorded episodes. You should be able to record up to 70 hours of SD programs. At this time MHTC does not recommend recording HD programs as you may see issues with video quality.
If your service is new, MHTC may still need to activate the service.
Please contact MHTC Technical Support to verify your service has been activated and for other troubleshooting steps to try.